Your appointment time is very important to us and would be appreciated by someone else if you cancel or reschedule in time for us to fill that space. We are understanding and acknowledge that unforeseen circumstances can arise.
However, appointments cancelled with less than 12 hours notice of your appointment time will be charged a 50% fee of the booking price. If you do not show up to your appointment, you will also be charged a 50% no-show fee. Your fee must be paid before any future appointments can be accepted. Clients who reach a total of 3 no shows, will no longer be receiving future appointments from us.
Some of our bookings require a non refundable deposit. If less than 12 hours notice is given, the booking deposit is not transferable to another appointment and the booking fee with be forfeited. If more than 12 hours notice is provided, your booking deposit will be reverted to a credit kept on your file.